Refund Policy
Once a purchase is successful and the purchased benefits are delivered, we do not accept refunds for no longer needing the service, changing your mind, unused credits or subjective dissatisfaction with results. Unused credits cannot be exchanged for cash. This also applies to Lifetime Unlimited. Review actual extraction examples before buying to make sure the service suits your needs.
Failed processing does not consume credits. Resuming the same task or downloading again does not consume additional credits. One failed processing attempt is not grounds for a refund of an entire plan.
Duplicate charges: the excess will be refunded after verification. Missing purchased benefits: we will first restore them; if delivery is confirmed impossible, the corresponding payment will be refunded. Services we cannot deliver for reasons attributable to us: the undelivered portion will be refunded; completed services are excluded. Any mandatory requirements of applicable law take precedence.
For these issues, contact support with your username, order number and a description of the problem. After verification, eligible refunds are returned through the original payment method. Arrival times depend on the payment provider and bank. Do not provide your password.